Common Errors and Resolutions/Explanations

REC FORM ERRORS

You may notice a pink bar at the top of your screen and the inability to work on the reconciliation.  Depending on the action that is triggering the Preparer/Reviewer’s inability to work on the reconciliation, the specific error message will be displayed.

•The account has been marked as not reconcilable.

•The preparer/reviewer/approver due date has not been set.

•Certification for the period has begun.

•The account is reconcilable but has not been reconciled in one or more previous open or in progress periods.

•An import of reconciling items in pending

•Work for the account has been started in a future period

•The System Admin has an import that is in a warning status.

Error: DB Error.  Please Contact System Administrator

Explanation:  If using Internet Explorer, try working in ART using another browser.  If error persists, please contact SkyStem Help.

Error: Thread was being aborted

Explanation:  If using Internet Explorer, try working in ART using another browser.  If error persists, please contact SkyStem Help.

GL IMPORT ERRORS 

Error: We are getting an error on multiple accounts regarding non-reconcilability but they have balances, so ART won’t finish importing.

Explanation:  This isn’t an error.  It’s a warning indicating that there are accounts that aren’t due to be reconciled that had balances imported.  This warning is so that you can change the reconcilability of the accounts if needed.  Just review the accounts in the warning and either click ‘Accept’ or ‘Reject’ to complete the processing.

Error: ART is hung up after an import and the page won’t stop spinning.

Explanation:  This is ART processing the data in the file being imported.  Let the system continue and it should finish within 15 minutes.

Error: No Data For Mandatory Field

Explanation: The numbers indicate the rows on the import file for which data is missing.  This is due to ART not recognizing the account in that row.  To set up a new account in ART, data is needed in the columns for FS Caption, Account Type and Is P&L.

Error: Invalid value for Is P&L

Explanation: Only ‘Yes’ or ‘No’ is acceptable as a response for this column.  It cannot be ‘Y’ or ‘N’.

Error: Invalid combination of FS Caption, Account Type and Is P&L

Explanation: It’s likely that the response for Is P&L is a ‘Yes’ and there is still data in the columns for FS Caption and Account Type.  When an account is being set up in ART as a P&L account not to be reconciled, there should be a ‘Yes’ in the Is P&L field and the FS Caption and Account Type should be blank.

Error: Invalid Value

Explanation:  Though only the row number will be given, there is something in the row that is not correct.

Error: Account data mismatch with existing values

Explanation:  This error will result if the data (FS Caption, Account Type, Is P&L) is different than how it was set up originally. For instance, an account set up with an account type of ‘Assets’ will cause an error in the import if it’s now labeled as ‘Liabilities’. 

Error: Duplicate rows found

Explanation:  A GL account was found to be duplicated on the row with the error and one or more other rows in the import template which will also be named.

ACCOUNT ATTRIBUTE IMPORT ERRORS

Error: Invalid value for Account Ownership

Explanation:  Make sure to use the Login ID (email address) of the owner, not just the name.

Error:  Multiple attribute values within a Net Account

Explanation: The import is attempting to make changes to accounts that are a part of a net account but the entire composition of the net account isn’t included on the import.  All of the accounts making up a net account must share the same attributes and ownership.  So changes to any of the accounts in a net account, without the rest of the accounts making up the net account, will result in an error.