If an account's GL balance in ART doesn't match the GL balance in the ERP, it's most likely because the most recent trial balance has not been reflected in ART. Contact your System Administrator for a refresh of the trial balance in ART.
Attention System Administrators: If ART is set to multi-currency, also ensure that the ART currency exchange set mirrors what's being used in the ERP, to ensure that there is minimal out of balance and variances as preparers start to reconcile in ART. Refer to the System Admin Job Aid for instructions on refreshing the currency exchange file.
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