I finished my work but ART is sending me delinquency alerts.

Modified on Tue, Dec 20, 2016 at 6:35 PM

There are various delinquency alerts available for your System Administrator to customize in ART.


If you are finding that ART is sending you delinquent notifications even though you have finished your portion of the work, it's because the "Delinquent Accounts" alerts is turned on.  When Delinquent Accounts alert is turned on, as long as the reconciliation is not in Reconciled or Sys Reconciled status, ART will trigger delinquency notifications to Preparers, Reviewers and Approvers.


So while your own portion of the work may be finished, others have not completed their work on this account yet, i.e., the account must be in Reconciled or Sys Reconciled status in order to stop the notifications.


If you do not wish to receive delinquency alerts for accounts based on the overall status, please contact your System Administrator to adjust the alert setting for the organization.


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